If you see a Fix now link in the Accounts section, select the link and follow the instructions. *Note: These steps may vary based on your Android device model.Ĭheck if your PC is connected to the Internet.Ĭheck that your system accounts are working correctly. In Windows, go to Settings > System > Shared experiences. Select All from the drop-down list, scroll to find Link to Windows service, and turn the toggle Off. Open Android Settings > Apps > Link to Windows Service > Battery > Optimize battery usage. Scroll down to Your Phone Companion and select Don't optimize. Open Android Settings > Apps & notifications > App info > Your Phone Companion > Advanced > Battery > Manage Battery Usage > Battery optimization. Here's how to turn it off based on which companion app you have: We recommend turning it off for the companion app on your Android device (either Your Phone Companion or Link to Windows). You're signed into the Your Phone Companion app with the same Microsoft account as you're using on your PC.įor some Android devices, your Battery Optimization settings may interrupt your connection. It's connected to the same network or Wi-Fi as your PC. Here are few things to try:īattery Saver is turned Off on your device. If you see an error message indicating your PC couldn't connect to your Android device, it could be for a variety of reasons. If you're connected to a public Wi-Fi network (like at a hotel or coffee shop), they may have network restrictions preventing you from being able to connect. In that event we’d recommend talking to your IT department or network administrator. If you're attempting to use Phone screen in your workplace, a successful connection may not always be possible. Public and work networks may cause connection errors You could try disabling these to see if it fixes the problem. Try connecting to the same network on both devices.Īre you behind a firewall or using a VPN? If so, it could be blocking communication between your devices. If you click on your PC/Android device Wi-Fi icon, you should be able to see these networks in the list. one that uses the 2.4GHz band and the other 5GHz. You may have two different Wi-Fi networks, e.g. Verify that your PC Wi-Fi is turned On and the connected network is the same as on your Android device. On your PC, go to Settings > Network & Internet > Wi-Fi. Start by checking your mobile connection in Settings > Connections > Wi-Fi and note the name of the network under the current network heading. They’ll both need to be turned on and connected to the same network (for example, your home Wi-Fi).Ĭheck if your Android device is connected to mobile data instead of Wi-Fi, by going into your device’s Settings > Connections > Wi-Fi and ensure your Wi-Fi toggle is turned On and underneath your current network is Connected.Ĭheck if your Android device is connected to the same Wi-Fi network as your PC. The Phone screen feature only works when your Android device and PC can communicate with each other.
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